Paul Forrester
- Assistant Professor of Legal Studies & Business Ethics
Contact Information
- Primary Email:
pforr@wharton.upenn.edu
- office Address:
665 Jon M. Huntsman Hall
3730 Walnut Street
Philadelphia, PA 19104
Knowledge at Wharton
Can AI Fix What’s Wrong With Customer Service?
Wharton’s Christian Terwiesch talks about the tension between human and AI-powered customer service and why there’s a trade-off between cost and quality.…Read More
Knowledge @ Wharton - 7/15/2025How to Enforce a Meaningful Populist Antitrust Policy
A meaningful populist antitrust policy should focus on prices, output, and innovation — not merely “bigness,” according to a paper by Wharton’s Herbert Hovenkamp.…Read More
Knowledge @ Wharton - 7/15/2025Mind & Machine: Gen AI Workplace Revolution | Stefano Puntoni
Professor Stefano Puntoni explains how AI is impacting employee well-being.…Read More
Knowledge @ Wharton - 7/15/2025